This site is wholly owned and operated by

For cheque or postal order payments, please mail details of your order to the above address, enclosing full requirements, address and contact phone number.

Conditions of sale
By placing an order you will have read, understood and agreed to the Terms and Conditions. Shelfridges may change the Terms and Conditions at its discretion. You will be deemed to have accepted the modifications if you continue to use the website after they have been posted.
A contract between Shelfridges and the customer is formed only when we receive settlement of your Paypal payment.
Under the Consumer Protection (distance selling) Regulations 2000, you have the right to cancel your order for whatever reason and be fully refunded. You have seven days after delivery to exercise this right.

Price Policy
Every item is described as accurately as possible and represents excellent value for money. The correct price is that which is displayed on this website at the time we received your payment.
All payments are taken in pounds Sterling (£) and all purchases include VAT at the current UK rate.

Availability
The goods and services featured on this website are only available to persons resident in the UK and we will not accept orders from outside the UK without prior arrangement. All products and services are subject to availability and may be withdrawn at any time. All orders are accepted on the condition that English Law and the exclusive jurisdiction of the English courts apply to all such accepted orders.

Conformity of Goods
Whilst every effort is taken to ensure the descriptions, pictures and specifications of our products are accurate, we cannot accept any responsibility for minor discrepancies as the information given is for general information and guidance only.

Faulty Goods
If you are dissatisfied with the quality or the goods are defective, you must advise Shelfridges in writing within seven days from the invoice date. If the defect was not apparent on initial inspection, you have 30 days to notify us, beyond which we cannot accept liability. We are not liable for any defect arising from fair wear and tear, wilful damage, alteration or repair, or abnormal use of the ordered goods. Any valid claims will be exchanged free of charge or fully refunded on receipt of the returned goods. Shelfridges will have no further liability for the defect.

Liability
Shelfridges shall not be liable to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these terms and conditions, for any special, indirect or consequential damage (including but not limiting to financial loss, loss of programs or data, or any other claims for compensation) which arise out of use or connection with the website www.shelfridges.co.uk

Privacy
Shelfridges respects each individual’s right to personal privacy.  We will collect and use information through our Web site only in the ways disclosed in this statement.  This statement applies solely to information collected at Shelfridges’ Web site.

Part I.  Information Collection
Shelfridges collects information through our Web site only at the point of completed transaction and through any email correspondence. This information includes your name, address, email and telephone number, if supplied to the merchant provider - Paypal. Shelfridges does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information. We collect the following general data that is not personally identifiable information We collect demographic data in order to identify product selling trends and marketing effectiveness. We collect this information through 1&1.co.uk (Shelfridges ISP) statistical data We do not employ cookies. A cookie is a small text file that  Web server places on a user’s computer hard drive to be a unique identifier. Banner advertising appearing on our Web site does not collect any personal identifiable information:

• Referring domain information

• Country of Origin

• ISP provider

• Browser technology

• Pages viewed

Part II.  Information Usage.
Purchaser information collected by Shelfridges may be used for customer care, feedback and marketing.  Users who provide information may receive email announcements or follow-up contact. Previous purchasers may receive additional announcements from us about products, services, special deals, or a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications, by providing opt out features in all correspondence. The information we collect will be used to create customer profiles based on browsing or purchasing history.  We will not supplement information collected at our Web site with data from other sources such as credit history to authorise purchases. We DO NOT share data with the following third parties We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies, as their standards may differ from ours.  

Part III.  Access to Information
Shelfridges maintains the accuracy of our information by [explain procedure].  Users may access their own personal information and contact us about inaccuracies they may find, or request deletion of their details by contact as outlined above. 

Part IV. Problem Resolution
If problems arise, users may contact Shelfridges through any of the above means.

Part V. Data Storage and Security
Shelfridges protects user information by storing any data within offline, encrypted files.